We currently deliver to the UK.
Delivery
Where do you deliver?
How long does delivery take?
| Delivery Type | Description | Cost |
| Standard Delivery | You'll receive your order within 3-5 working days. We deliver between 9am and 5pm, Monday to Friday, excluding bank holidays. We will always deliver as swiftly as we can but please be aware that during busy periods, particularly around Black Friday, deliveries can sometimes take longer than usual. | £2.95 |
| Free standard Delivery | You'll receive your order within 3-5 working days. We deliver between 9am and 5pm, Monday to Friday, excluding bank holidays. We're pleased to offer free delivery, with a minimum spend of £60. We will always deliver as swiftly as we can but please be aware that during busy periods, particularly around Black Friday, deliveries can sometimes take longer than usual. | Free |
| Express Delivery | You'll receive your product within 2 working days if your order is placed before 3pm. For orders placed after 3pm on a Friday, delivery will be the following Wednesday. This option is not available in Northern Ireland. | £3.95 |
What if I'm not home for the delivery?
You'll receive a notification from DPD that your delivery is on its way, so if you know you won't be home, you'll be able to rearrange it in advance for a more convenient time.
If we still miss you, we'll leave a card at your address which will give you details on how to rearrange.
Can I track my delivery?
Yes, you'll receive an email from our delivery partner, DPD, with your tracking code, once your parcel is on its way to you. You'll be able to rearrange a delivery date and time if you need to, via the DPD alert you receive.
Terms & Conditions of delivery
We will use all reasonable efforts to deliver the products ordered within the timescales indicated on your individual order confirmation.
Erroneously communicated addresses are the responsibility of the customer and may lead to extra charges.
All goods will be dispatched from Nere. If your product is not delivered within the specified timescale, please contact us at customercare@neretravel.co.uk with your order number. If you would subsequently like us to arrange a collection and a refund, we will be able to do that for you.
You may also specify a new delivery period that is appropriate in the circumstances and request that Nere delivers the products before the end of that period; and then, if Nere does not deliver in that extended period, you may treat the sale contract as at an end and request a full refund for the relevant products.
We only ship via a professional courier. We always require someone to sign for delivery. You accept that a delivery is signed for by a person other than the customer, provided that such person is present at the indicated address and an adult of 18 years or over. If there is no one present at the time of delivery, a card will be left with details for you to rearrange your delivery. Click here for full terms and conditions.